Our Refund and Exchange Policy

At Yellow Butterfly Design, we value your satisfaction and strive to ensure a seamless shopping experience. Please review our refund and exchange policy below:

1. Returns

Eligibility: Items must be returned within 30 days of delivery. To be eligible, items must be unused, in their original condition, and in the original packaging.
Non-Returnable Items: Custom-made, personalized, or final sale items are not eligible for return unless defective or damaged upon arrival.

2. Refunds

Process: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 7-10 business days.
Method: Refunds will be issued to the original payment method. Please note that shipping costs are non-refundable.
Defective or Damaged Items: If you receive a defective or damaged item, please contact us within 7 days of delivery with photos of the damage for a full refund or replacement. We may ask that you return the item(s) to us.

3. Exchanges

Eligibility: Exchanges are allowed for items of equal or lesser value, subject to stock availability. Items must meet the same eligibility criteria as returns.
Process: To initiate an exchange, please contact our customer service team with your order details.

4. Shipping for Returns and Exchanges

Responsibility: Customers are responsible for return shipping costs unless the item is defective or damaged.
Address: Please send returns to Yellow Butterfly Design, 12 Crestwood Drive, Savannah, GA 31405.
Tracking: We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of your returned item without tracking.

5. Cancellations

Cancellations may not be possible if the order has already been processed. Please contact us at 912/441-4052 if you are requesting cancellation.

6. Contact Us

For any questions or concerns regarding your order, please reach out to us at 912/441-4052.